If any dispute arises in the course of a transaction with HYUNDAI TRANSYS, please apply for dispute mediation at any time. We will do our best to resolve the dispute promptly and correctly through the Dispute Mediation Council based on our procedures.
* According to 「Rule for subcontract dispute mediation」 article 15, A readjustment proposal can be presented and the procedure is the same as the procedure for presenting the adjustment proposal.
Dispute mediation is, in principle, accepted through the 「Dispute mediation」 function on the company website. However, if there are restrictions on the use of the dispute resolution bulletin board on the homepage, it can be submitted by mail.
After receiving the case, the investigation department (investigator) will notify the subcontractor and the dispute-related department of the receipt of the case and the request for data.
(However, the mediation process may be terminated if it does not fall under the subject of mediation during the application process.)
Both parties must submit the materials related to the disputed case within the data request deadline.
If you do not comply with the request for data submission more than two times, the mediation process may be suspended.
After a sufficient review of the materials submitted by both parties, the full-scale mediation process begins.
If necessary, the parties may be required to attend, and mediation may be terminated by a direct mutual agreement between the parties during the mediation process. If you do not comply with the request for attendance more than 3 times, the mediation process may be suspended.
Agenda that is referred to the Dispute Mediation Council after confirmation of factual grounds goes through a deliberation process in which the Dispute Mediation Committee member participates. In this process, if necessary, the parties to the dispute may participate and state their opinions.
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